Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Prepare to install a desktop operating system
   • Determine desktop applications and feature requirements according to organisational requirements
   • Determine licensing, data migration, hardware and system requirements according to organisational requirements
   • Implement local data backups according to organisational and technical requirements
2. Install desktop operating system
   • Install and upgrade desktop operating system and applications according to task requirements
   • Configure and connect network settings and workstation according to task requirements
   • Patch operating system and applications according to task requirements
   • Restore local data to new workstation
3. Configure desktop environment
   • Configure required hardware devices
   • Administer user environment according to task requirements
   • Create file and directory structure according to task requirements
   • Configure access to external data and desktop applications according to business requirements
4. Operate command line interface
   • Open command line interface and run commands and scripts according to task requirements
   • Manipulate command line files according to task requirements
5. Configure desktop security
   • Modify default user security settings according to organisational policies and guidelines
   • Modify file and directory ownership, permissions and password security
   • Configure and implement security settings for desktop applications according to business requirements
6. Monitor and test desktop
   • Test desktop environment functionality and performance according to organisational requirements
   • Diagnose and rectify desktop operating errors according to task requirements
   • Document desktop environment and lodge with required personnel according to organisational policies and procedures

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

install and configure at least one desktop operating system, including user accounts, file and print services and security

perform backup and recovery, monitor and troubleshoot the desktop environment for one desktop operating system

document the finalised process.

---

Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

features of desktop operating systems, applications, compatibility issues and resolution procedures

configuration requirements of a desktop environment

file naming conventions related to selected operating system

network protocols and transmission control protocol or internet protocol (TCP/IP) network connectivity

operating systems and their functions, including file system, memory management and process scheduling

printer driver and queue management

process or task management, including process termination

tools available for remote assistance and administration

troubleshooting tools and techniques, including network diagnostic utilities and remote assistance and administration tools

user account, group and password administration and guidelines for selecting a secure password

file system navigation and manipulation utilities

software and hardware manufacturer and user licensing.

---